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Experienced Sales Associate – Lasting Impressions Gifts

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Job Description

As the public face of the company the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products, services, and policies.

Sales Associate reports to Store Operation Manager.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, products, signage, and displays.

Sales Associate Responsibilities include but are not limited to:

  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Operating cash registers, managing financial transactions, and balancing cash drawers.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Comfortable with using technology and the SHOPIFY store system.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Having knowledge of or willingness to learn to wrap gifts, giftsets, gift baskets

Sales Associate Requirements

  • High school diploma.
  • 2-3 years retail sales experience preferred
  • Solid communication and inter-personal skills
  • Ability to speak French an asset
  • A professional appearance.
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
  • Ability to multi-task
  • The ability to stand and walk for extended periods of time and be able to lift product boxes.
  • Recommended to have own transportation but not required for the job.
  • Ideally lives within 15 minutes from the store.

Availability:

  • 15-25 hours per week on average.
  • Typically 4 hour shifts
  • Flexibility to work weekends